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F.A.Q & Shop Policies


F.A.Q:

Are you accepting custom orders 

Yes! Please fill out my custom order form and we can go from there to get the ball rolling. 

Keep in mind that I can only accept a limited number of customs at any given time and prefer to do pieces that in my style.

 

Where can I buy your jewelry? 

You can always find items available here in the online shop or locally at Lady Moon Tattoo in Pittsburgh, PA.  

 

How do Made to Order items work?

Made to order items typically take anywhere from 2-4 weeks to ship after you make the order. You will receive shipping notification once the item is complete and on its way.

 

Do you offer resizing?

Some of my rings are able to be resized up a quarter to a half size. Just send me a message before you checkout to make sure first. If there is a piece you like that is unable to be resized I can usually make ya something very similar that will fit.

 

Do you offer local pickup?

Yes! Any piece can be picked up at Lady Moon Tattoo in Pittsburgh, Pa.  Just make a note in the cart before you begin checkout with your email address that you need to arrange local pick up.

*Local pickup currently unavailable.*

 

SHOP POLICIES:

Shipping

All orders are shipped through USPS First Class or Priority. Please note that Priority comes with insurance while the First Class option does not. Tracking numbers will be sent to customers for all orders. 

*I unfortunately cannot be held responsible for a lost or damaged package if you opt out of Insurance.*

 

Returns

Returns are accepted on a case by case basis. Please contact me if you feel an item needs to be returned. Please note that return shipping is the buyers responsibility. CUSTOM PIECES CANNOT BE RETURNED. Any accepted returns will be refunded via Iron Will Silver gift card.